Troubleshooting

Resolve Nock launch-availability, sign-in, account, usage, and connection problems.

Launch preview Build and service availability vary. Check availability →

Start by identifying which part is failing: download, desktop setup, sign-in, account access, or a particular task. A working website demonstration does not verify your installed app’s permissions or account state.

Download says Coming soon

This is expected during launch preparation. Use the official download page and wait for a platform-specific installer to appear. Reinstalling another V3Code product will not install Nock. See Availability.

The public Nock account handoff is still being prepared. Check availability before treating an unavailable route as a desktop configuration problem. When enabled, begin sign-in inside Nock rather than reusing an old browser tab.

If the browser is waiting to hand control back, keep Nock open. Confirm the account shown, return to the app, and start a fresh sign-in attempt if needed. For Too many attempts, wait a minute before retrying. See Sign in.

Signed in, but the agent is locked

Open the account’s Plan and Unlocked areas. Sign-in identifies you; it does not guarantee an active trial, paid access, or availability of every feature. Check trial status and usage. Cloud agents remain restricted during launch preparation.

If you just completed checkout, allow a minute for the account update and refresh. Confirm the browser and desktop use the same account before attempting another purchase.

Hosted work stops with a limit or service error

Read the allowance and reset time in Usage. Wait for the stated window, or follow the account options offered. A temporary inability to check usage can also pause hosted work; retry later rather than starting duplicate tasks.

For an interrupted external action, inspect the destination before retrying. See Usage and limits.

App connected, but a tool will not run

Review connection status, provider permissions, and any setup guidance. A connected service does not guarantee execution availability. Hosted app-tool execution is not publicly enabled during launch preparation; reconnecting does not remove that gate.

Dictation is not landing where expected

Confirm the intended text field is focused and that the app has the system permissions required by your build. Check whether you are using on-device dictation or a hosted speech mode, since account and connectivity requirements differ. Try a short, non-sensitive sentence in a plain text field to isolate the problem.

What to include in a report

Provide the Nock version, operating system, feature used, expected result, actual message, and a short reproduction. Include whether the problem happens every time and whether it began after an update. Remove tokens, payment information, private conversation content, and unrelated file paths from logs or screenshots.